Refund policy

Returns Policy

Nothing in this policy affects your statutory rights.

We operate a 30 day returns policy on our full price items.

For most online purchases, you may notify us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods.

Our additional 30-day goodwill returns policy does not apply to sale items. Your statutory rights, including online cancellation rights and rights concerning faulty or incorrectly supplied goods, remain unaffected.

Delivery and return costs
If an order is cancelled before dispatch, all amounts paid, including delivery charges, will be refunded.

If you exercise your statutory right to cancel after dispatch, we will refund the cost of our standard delivery service. If you selected a premium or express service, the additional cost above our standard delivery charge will not be refunded.

Customers are responsible for return postage for change-of-mind returns. We recommend using a tracked service, as the returned goods remain the customer’s responsibility until received by us.

Where an item is faulty, damaged or incorrectly supplied, we will cover reasonable return costs.

Please take reasonable care of returned goods and package them appropriately. Where handling exceeds what would reasonably be permitted in a physical shop and causes an actual reduction in value, we may make an appropriate deduction from the refund. This does not apply where goods are faulty, damaged, misdescribed or incorrectly supplied.

Exchanges 

Unfortunately we cannot exchange products due to the way our sales system is set up. A refund would need to be processed for anything being returned provided it meets our refund criteria. A separate purchase would need to be made as a new order for anything else you, the customer, would require.

Sealed vinyl, CDs and other audio/video recordings

Statutory cancellation rights do not apply to sealed audio or video recordings once the sealed product is opened. This includes sealed vinyl records, CDs and DVDs.

This exception does not affect your statutory rights where an item is faulty, damaged, misdescribed or incorrectly supplied.

Home scent products 

Items returned under our additional 30-day goodwill policy must be unused, unopened and in their original condition. This does not affect statutory cancellation rights or rights concerning faulty, damaged, misdescribed or incorrectly supplied goods.

Electronic, battery-operated and plug-in products

These products may be returned under applicable online cancellation rights. Please handle them only as much as would reasonably be permitted in a physical shop. Opening factory seals, assembling, connecting or using a product may result in a deduction where that handling has caused an actual reduction in its value. Any deduction will be assessed individually based on the product’s condition, packaging, missing components and ability to be resold.

This does not affect your statutory rights where an item is faulty, damaged, misdescribed or incorrectly supplied. Please contact us before returning an electronic item.

All other items

Items returned under our additional 30-day goodwill policy must be unused and, where applicable, sealed and in their original condition. This does not affect statutory cancellation rights or rights concerning faulty, damaged, misdescribed or incorrectly supplied goods.

Gift cards

Gift cards are excluded from our additional goodwill returns policy and cannot be exchanged for cash, except where required by law.

Please contact us within 30 days of receiving your item (received date tracked by Royal Mail) via the contact section to discuss any potential return. Our additional goodwill returns period ends after 30 days. This does not affect any statutory rights you may have regarding faulty, damaged, misdescribed or incorrectly supplied goods.

Refunds will be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been returned, where applicable. After processing, your bank or payment provider may take additional time to credit the funds to your account.

We will always try to support you and give you a suitable outcome.