Shipping policy
Shipping Policy for 8 Days Store
Effective Date: 10th August 2026
Thank you for shopping at 8 Days. We are dedicated to providing you with a seamless and satisfactory shopping experience. This Shipping Policy outlines important information regarding the shipment of your orders. Please review the following details carefully.
Please note - Dispatch estimates refer to the time before an order leaves our warehouse. Delivery time begins after dispatch and depends on the shipping service selected.
- Order Processing Time:
1.1 Order Confirmation: Once you place an order with us, you will receive an order confirmation email. This email will include the details of your purchase, including the items, quantities, and shipping address. Please review this information carefully and contact us immediately if any changes are needed. Please ensure you have entered a valid email that you can access in order to receive all communications from us. Emails may go to your Spam/Junk folder so please check here if you cannot see your confirmation once purchased.
1.2 Order Processing: We strive to process and ship your order as quickly as possible. Most orders are processed within 1-3 business days unless stated otherwise in our descriptions. However, please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding. We will always inform you of any potential delay in order processing if we look to exceed our promise of 1-3 days.
1.3 Pre Order Titles: Pre order titles are available for purchase on our site. We will always provide the release date of these titles given to us by the record label in our title description and product detail. Please note, the release date of a title can be changed by the record label at any time. In this case, we will update the product detail as soon as is possible and contact any customers who have already pre ordered of any changes made. You may request cancellation of a pre-order before dispatch. Once dispatched, your applicable statutory cancellation and return rights remain unaffected. We will always try to ship pre order titles so that they arrive to your door for the day of release. This will depend on the type of shipping service you have paid for. For any 'big release' titles, stock may only arrive to suppliers on the day of release for security of the music under instruction of the record label. In this case, we will ship all orders as soon as the stock is received but this means you will not have your order at your door on the release day. In the rare case of supplier shortages on a pre order title, i.e, the supplier has oversold initial allocations. We will contact you in the first instance to discuss how you would like to proceed with your order.
1.4 Special-order items: Products identified as SPECIAL ORDER are not currently held in our warehouse. After receiving your order, we purchase the item from our supplier specifically to fulfil your order.
Supplier availability is checked regularly, but stock levels can change between our latest check and the point at which we place the supplier order. Special-order items are usually dispatched within 5–7 working days, but this is an estimate and is subject to continued supplier availability.
If your order contains special-order, pre-order and/or in-stock items, the complete order will be dispatched together once every item is available. If you would like available products dispatched separately, please place them as separate orders.
If we become aware of a delay, we will contact you as soon as reasonably possible. Where the supplier is temporarily out of stock, you may choose to continue waiting or cancel the affected item for a full refund.
If the supplier is unable to fulfil a special-order item, we will contact you and issue a full refund for that item. Any remaining available items in the order will then be dispatched unless you ask us to cancel them in accordance with your applicable cancellation rights.
- Shipping Methods and Delivery:
2.1 Shipping Destinations: We currently offer shipping within the United Kingdom only.
2.2 Shipping Carriers: We work with Royal Mail to provide a timely delivery of your orders. We offer standard 48 hour delivery, or for an extra charge, this can be upgraded to either express or guaranteed next day. These options are all available at the checkout. Our free UK shipping promotion over £65 will be the UK standard 48 hour shipping method. We have the right to switch off our £65 free shipping promotion when running other web store promotions. All orders will carry some form of tracking via Royal Mail. We will attach these on your order when fulfilled. We will always endeavour to support and investigate any delivery issues or damages that may occur while in transit. If you think your package has been lost, stolen, or damaged, please inform us so that we can try to assist with tracking information. We strongly advise you also contact your local Royal Mail sorting office immediately so that they can investigate the whereabouts of your package or where it may have been left. If you need to make a claim with Royal Mail, we will happily provide as much detail as we can to support your case.
2.3 Carrier delays, weather conditions and other circumstances outside our direct control may affect delivery times. Please contact us if your order is significantly delayed so that we can investigate.
2.4 Courier Delays In Delivering Your Package: If your package has not arrived within the times stated on our shipping windows once we have confirmed dispatch, please get in touch so that we can investigate this for you. Royal Mail may require a waiting period before classifying a parcel as lost. We will explain the applicable timescale, investigate the shipment and provide an appropriate resolution in accordance with your statutory rights.
- Shipping Fees:
3.1 Shipping Costs: Shipping costs will be calculated based on the unit amount, weight, dimensions, and destination of your package. The shipping fee will be displayed during the checkout process before you complete your purchase. Please ensure that you review the shipping cost before finalizing your order.
3.2 Free Shipping: We may offer free shipping promotions from time to time. Eligibility for free shipping will be based on specific criteria, such as order value or promotional periods. Details regarding free shipping will be communicated on our website or through promotional materials.
- Order Tracking:
4.1 Once your order is shipped, we will update via email which will include all tracking details from Royal Mail. You can track your parcel via Royal Mail tracking.
4.2 Please contact us if your order is lost, damaged or significantly delayed in transit. We will investigate the issue with Royal Mail and provide an appropriate resolution in accordance with your statutory rights
- Shipping Restrictions:
5.1 Restricted Items: Certain items may be subject to shipping restrictions due to legal regulations or safety concerns. We will clearly indicate any restricted items on our website, and you will be unable to proceed with the purchase if these items are included in your order.
5.2 Customers are responsible for providing an accurate and complete delivery address. Where an order is delayed, returned or lost because an incorrect address was supplied, we may deduct reasonable costs that we have genuinely incurred. This does not affect statutory rights where the error was caused by us or our delivery provider.
- Contact Us:
If you have any questions, concerns, or need further assistance regarding our Shipping Policy, please do not hesitate to contact us through the contact page. We are here to help.
By placing an order with us, you acknowledge that you have read, understood, and agreed to this Shipping Policy.